With the ISO-9001 Certification, the superior process quality of the machinery manufacturer for concrete block industry HESS GROUP has been repeatedly affirmed. This Certified Quality Management System confirms fulfillment of the best possible standards of internal and external requirements for product and service quality; and this recognition forms an important pillar for the continuous improvement and optimization process of the mechanical engineering company.
From the sales process through project planning, design, and production of the advanced technological equipment systems, to the field assembly and commissioning of the concrete block machines and plants, and subsequent attainment provided by the after-sales customer support services the HESS GROUP surpasses the highest standards stipulated by the DEKRA Certification GmbH .
The HESS GROUP highlights its own commitment to transparent process flows and integrated quality management. This visibility empowers an ongoing practice of continuous improvement focusing on quality-control reliability across all operations to identify opportunities for improvement. Measures and innovative methods to generate improvement are then identified, tested, and implemented.
"It is important to us that we continue to improve our internal processes and thereby also ensure the satisfaction of our customers," says Oliver Rauter, Managing Director of the HESS GROUP. "As an innovative company that is constantly evolving, we don't want to stop at achieved milestones, but rather focus on further improvements and optimizations with foresight," he adds.
"The ISO 9001:2015 certification represents, in addition to the award of the World Market Leader 2021 for HESS GROUP, another accreditation with regard to the success of the company," says Kai Zlotos, Quality Management Officer (QMO).
