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TOPWERK
AMERICA
Sales and service for machines and equipment for concrete products in North America.
since 2020
on site
2
locations
20000+
spare parts directly available
FULL-SERVICE
FOR YOUR PRODUCTION
TOPWERK AMERICA is your partner in North America for machinery and equipment used in the manufacture of concrete products. From our headquarters in Conroe, Texas, we support manufacturers from consulting and project planning through to commissioning — in collaboration with our business units HESS GROUP, SR SCHINDLER, and PRINZING PFEIFFER.
Our focus is on ensuring the availability of your plant: spare parts, technical support, on-site service calls, and practical training for operators and maintenance personnel. This is how we stabilize processes, ensure product quality, and reduce downtime.
YOUR ADVANTAGE WITH TOPWERK AMERICA
- Everything from a single source: consulting, system design, delivery, commissioning, and after-sales service
- Regional sales and service in North America for quick response times
- Proven technologies from the TOPWERK Group – “Engineered in Germany”
- High system availability thanks to spare parts, technical support, and on-site service calls
- Training for operators and maintenance personnel — practical and application-oriented
- A single point of contact for our business units HESS GROUP, SR SCHINDLER, and PRINZING PFEIFFER
WHAT TOPWERK AMERICA
DELIVERS FOR YOU
Service & Spare Parts in North America
Fast on-site support: Spare parts and service for machines and systems used in the manufacture of concrete products — with quick response times.
Technical Support & Installation
Mechatronics, Electrical Engineering, and Automation: Support for installation, commissioning, troubleshooting, and optimization — practical and solution-oriented.
Training Academy
Training for all operator levels — directly at the plant or at training locations in North America. For more stable processes, fewer downtimes, and greater productivity.
We maintain over 20,000 spare parts in North America for HESS GROUP, SR SCHINDLER, and PRINZING PFEIFFER equipment. Available from Conroe (Texas) and Burlington (Ontario) stock for short delivery times. We support identification, availability and shipping – fast and practical.
We will assist with installation, commissioning and service operations directly at your location. Our specialists check settings, functions and interfaces, fix errors and optimize processes. The aim is stable production with high plant availability.
Hydraulics affect cycle time, process stability and quality. We inspect hydraulic systems in operation, identify weak points and implement repair‑ or replacement measures. This way we reduce unplanned downtimes and improve performance.
With modernizations and retrofits, we are bringing existing facilities forward technically and functionally. We renew components, integrate updates and improve availability and usability. This extends the life cycle of the facility and protects your investment.
Our digital services help you make processes measurable and identify optimization potential more quickly. Depending on requirements, digital tools improve availability, maintenance planning and efficiency. This makes shutdowns more predictable and production becomes more sustainably stable.
We advise on new production lines and expansions: from the introduction of requirements to technical design and the appropriate solution from the TOPWERK Group. We take into account product portfolio, capacity, layout and degree of automation. Result: a solution that fits your production and economic objectives.
CONROE, TEXAS – OUR LOCATION FOR NORTH AMERICA.
With our locations in Conroe (TX) and Burlington (ON), we are close to our customers in the U.S. and Canada. This means short communication channels, easy planning of service calls, and quick decision-making — from the initial project discussion to ongoing operational support. At the same time, these two locations provide the foundation for prompt spare parts delivery and reliable response times in the region.
OUR TEAM
TOPWERK AMERICA strengthens the TOPWERK Group’s presence in North and Central America and continues to expand service and technical support for customers of HESS GROUP, SR SCHINDLER, and PRINZING PFEIFFER. At the same time, we are intensifying our collaboration with industry associations and increasing the visibility of our customers’ concrete products in the markets.
Chad Rathke
CEO Topwerk America
TECHNICAL CUSTOMER SERVICE – MANAGEMENT
Ron Gunderman
Head of After Sales Service
After completing his degree in automotive engineering, Ron joined Toyota in Florida. He combines practical experience with technical expertise and clear communication skills. This enables him to reliably assist customers with service-related questions.
Conrad Buckles III
Service Manager
Conrad has been working in the field of dosing and mixing technology for concrete products since 1999. He has experience in mechanical engineering, project management, and sales. As a result, he has a very thorough understanding of systems, processes, and customer requirements.
TECHNICAL SUPPORT
Thomas Juli
Senior Mechanical Field Service Technician
Thomas has been working for HESS GROUP for over 32 years. After holding positions in Germany and the U.S., he now provides support for machines directly on-site. His areas of focus include commissioning, error analysis, and plant optimization.
Armando Chávez
Electrical Service Technician
Armando has been working in the concrete products industry since 2000, primarily with HESS Technik. He supports customers with his expertise in electrical engineering and knowledge of the equipment. Focus region: Mexico and Latin America.
Ronald Christian
Service & Maintenance Advisor
Ronald has been working with HESS GROUP machines from the Canadian office since 2017. He is regularly on assignment in the U.S. and is highly skilled in remote support. He has expertise in mechanics, electrical systems, software, and production.
Joby George
Service
Joby joined the team in January 2024, having previously worked at TOPWERK INDIA. He brings experience in the electrical, mechanical, and programming aspects of HESS machines, which significantly strengthens our field service and technical support capabilities.
Stefan Granhaug
Field Maintenance and Service Advisor
Stefan has nine years of hands-on experience in maintenance at North American manufacturers. He has firsthand knowledge of the causes of downtime and the realities of maintenance. This gives him a clear understanding of customer requirements.
SPARE PARTS
Brian Behenna
Part Sales and Warehouse Manager
Brian brings experience in spare parts sales, warehouse management, and shipping logistics.
He handles spare parts inquiries from Canada and coordinates warehouse operations and shipping. During peak periods, he also assists U.S. customers.
Direct: +1 905 575 4440 extension 25
Mobile: +1 905 220 0690
Email: b.behenna(at)topwerk(dot)com
Jonathan Parsons
Spare Parts Sales Representative
Jonathan brings experience in spare parts sales and customer service. Based in Burlington, Ontario, he primarily handles inquiries from the U.S. When demand is high, he also assists Canadian customers with his expertise in spare parts.
Direct: +1 832 476 4147
Mobile: +1 905 515 6692
Email: j.parsons(at)topwerk(dot)com
Johann Guhlin
Parts and Warehouse Supervisor
Johann oversees spare parts sales for PRINZING PFEIFFER in North America. He also manages incoming and outgoing goods as well as inventory. This ensures that spare and wear parts are quickly available to U.S. customers.
PERFORMANCE THAT COUNTS
PROJECTS FINISHED
SUCCESSFULLY
From the initial consultation to commissioning — with a local contact person and short communication channels.
PRODUCTIVITY
THROUGH TRAINING
Training for operators and maintenance personnel: best practices, shorter setup times, more stable processes.
AVAILABILITY THROUGH
LOCAL SERVICE
After-sales support provided by our on-site team and replacement parts from our warehouses in North America.
READY FOR
INNOVATION IN
NORTH AMERICA?
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