Discover the smart services from HESS.

With the overall SmartFamily concept, we offer you a 360° view of your HESS concrete block manufacturing plant. The SmartFamily contains services and features in the fields training, spare parts ordering, inspection, maintenance, remote support and monitoring. The central element of the SmartFamily is the SmartCloud, in which all information can be accessed collectively. The SmartCloud also offers the option of monitoring the plant and managing maintenance in the dynamic maintenance calendar.

Be smarter, join the SmartFamily

The usage of all integrated SmartFamily services provides a wide range of benefits. Please find below a short description of the benefits provided by the various SmartFamily services. Below you will find a brief description of the benefits provided by the various SmartFamily services. Further information about the individual services is available by clicking on the corresponding icon.

Be Part of our Evolution


More efficient spare parts procurement through intuitive and interactive spare parts identification & ordering

Faster troubleshooting and less downtime due to live video transmission and the support from HESS technicians

Improved availability and effectiveness of your system through HESS plant inspection


Effective plant operation & maintenance through training of your employees

360° overview of your plant and processes

Have we sparked your interested? Click on the link or reach out to us. We would be happy to explain the benefits that the SmartFamily services and functions offer you.