Company
Products
Service
Insights
Career
HESS SERVICE
SERVICE &
LIFECYCLE
Spare Parts, Retrofit and Maintenance
HESS SERVICE
SERVICE FOR YOUR HESS
CONCRETE BLOCK PLANT.
Whether you have questions about inspections and maintenance, customized system optimizations or upgrades, or replacement and wear parts—our service team is here to assist you with any inquiries. We help you minimize downtime, extend the service life of your system, and ensure a high level of operational reliability.
OUR SERVICES
AT A GLANCE.
SPARE PARTS
Genuine replacement and wear parts for your HESS system. We recommend the right parts and advise you on maintenance—to ensure a long service life and high availability.
CONSULTING
Would you like to optimize or expand your system? We’ll provide personalized advice on your options.
CONCRETE TECHNOLOGY
More efficient production and improved products through optimized mix designs—with analyses from our HESS Concrete Technology Laboratory.
PLANT INSPECTION
Regular, professional inspections of your system by experienced technicians. Fewer repairs, early detection of wear and tear, predictable costs.
RETROFIT
Bring your existing system up to date in terms of technology and safety—with over 50 retrofit options.
TRAINING
More effective equipment operation and maintenance through employee training.
PLANT INSPECTION -
PLANNING CERTAINTY
WITH SMARTCHECK
For complete planning reliability: With SmartCheck, we offer professional and regular inspections of your system by our experienced technicians. These inspections help ensure that your system operates more reliably and efficiently. Regular inspections mean fewer repairs: Signs of wear are detected and addressed earlier.
YOU MAXIMIZE:
THE LIFESPAN OF YOUR SYSTEM
We recommend replacement parts and provide advice on maintenance.
YOUR PRODUCTIVITY
Regular inspections minimize downtime and increase machine availability and your competitiveness.
YOUR CONTROL
With detailed, comparable inspection reports, your system is “service-record-maintained.” You create a maintenance history file and have a clear overview of all the details.
hess service
DETAILED.
CUSTOMIZED.
COST-EFFECTIVE.
We conduct a thorough inspection of your equipment using comprehensive checklists tailored to the specific requirements of your machine. You will then receive a detailed inspection report.
Here's what you'll get from us:
- Detailed, comparable inspection reports (your “equipment service record”)
- Assessment of the degree of wear
- Recommendations and offers for necessary replacement and wear parts
- Recommendations on where you should step up your maintenance efforts
OVER 50 RETROFIT OPTIONS FOR CUSTOMIZED SOLUTIONS
RETROFIT - CONTINUOUS
FURTHER DEVELOPMENT
OF YOUR SYSTEM
Take advantage of our latest innovations and bring your existing plant up to the latest standards in technology and safety. With a relatively small investment, you can, for example, improve product quality or meet the latest plant safety requirements.
Our experts offer a wide range of retrofits and modifications to optimize your machines according to your needs and the latest standards.
TRAINING -
SMARTACADEMY
Ready to implement immediately
What you've learned can be applied directly in your day-to-day work
Firsthand expert knowledge
Experienced trainers and industry professionals
Flexible & Customized
In person, online, or hybrid
Practical & Application-Oriented
Tailored specifically to your professional practice
Your result:
✓ Increasing Productivity
✓ Preventing Outages
✓ Reduction in setup times
DIGITAL SERVICES
SMARTFAMILY
We bundle all our digital services into SmartFamily: a 360° view of your system with SmartCloud, SmartParts, and SmartVision (remote support).
OUR CUSTOMER SERVICE TEAM IS HERE TO ANSWER YOUR QUESTIONS WITH EXPERTISE
FROM SPARE PARTS TO
INSPECTIONS AND MAINTENANCE
TO RETROFIT.
YOUR CONTACT PERSON
Uwe Kaiser
Technical Head of Service
Email u.kaiser(at)hessgroup(dot)com
Phone +49 2736 497 6748
YOUR CONTACT PERSON
Sandra Oerter
Commercial Head of Service
Email s.oerter(at)hessgroup(dot)com
Phone +49 2736 497 6666
SERVICE CONTACT
EMail service(at)hessgroup(dot)com
Spare Parts inquiries +49 2736 497 6690
Hotline Support +49 2736 497 6247
WE PUT
CONCRETE
INTO SHAPE.
HESS GROUP
Freier-Grund-Straße 123
D-57299 Burbach-Wahlbach
SERVICE CONTACT
Whether for inquiries for inspections and maintenance, for individual plant optimizations or extensions, or spare and wear parts
SERVICE SUPPORT
Our service is at your disposal for all questions
For spare parts request please contact: +49 2736 497 6690
For hotline support +49 2736 497 6247
© 2026 HESS Group GmbH