HESS SERVICE
SMART
FAMILY
Digital Services & Remote-Support
HESS SERVICE
SMARTFAMILY -
DIGITAL SERVICES
FOR YOUR HESS PLANT.
With the comprehensive SmartFamily concept, we offer you a 360° view of your HESS concrete block plant. SmartFamily includes services and features in the areas of training, spare parts ordering, inspection, maintenance, remote support, and monitoring. Its central feature is the SmartCloud, where all information can be accessed in one place.
ALL INFORMATION IN ONE PLACE
SMARTFAMILY
SmartCloud is a cloud-based platform that provides access to HESS's digital services and offers a comprehensive overview of all relevant data from your production facility.
- Custom dashboards: Keep track of your plant's production data at all times—on the go from anywhere, via the web, or as a mobile app.
- Status at a glance: Machine status, throughput, and process values can be viewed at any time.
- Direct access: machine master data, documentation, shift logs, and your contacts at HESS.
- Dynamic maintenance calendar: keeps your system in top condition. Maintenance schedules are based on your system's usage profile.
- Knowledge & Updates: Direct access to the spare parts catalog via SmartParts, as well as to tutorials and events. You'll be notified immediately when new product innovations for your machine become available.
Take advantage of all the benefits offered by SmartFamily members in one place from your SmartCloud.
SPARE PARTS: SMART, INTUITIVE, IMMEDIATE
SMARTPARTS
With SmartParts, you can easily identify and select the replacement parts you need using advanced 3D modeling features. The visual representation of machine components and integrated interactive wiring diagrams ensure the identification and proper use of electrical components throughout the entire system. Manuals with an integrated search function provide all the information you need for smooth and safe operation and maintenance of your machine.
Every customer’s system is carefully replicated in this online software service.
Smart. Intuitive. Immediate.
SmartParts works online in your browser—no installation required, easy access from any device. Find replacement parts, access maintenance information, and browse schematics with a single click.
REMOTE SUPPORT, ALWAYS BY YOUR SIDE
SMARTVISION
Efficient problem-solving = more efficient production.
Connect quickly and easily to our help desk via the SmartCloud app. Downtime is minimized—together, we’ll find solutions via live video streaming.
Hands-Free Solution:
Would you like to have both hands free while you work, but still want to take advantage of SmartVision support? With our hands-free solution, you can get started right away; communication with our help desk representative takes place via headphones and a microphone.
Two ways to connect:
- Data glasses (Advanced/expert package): SmartVision smart glasses, including a battery, spare battery, charger, soft case, safety helmet, and data/charging cable.
- Smartphone/Tablet (Connect package): Connect to the help desk via the SmartCloud app using the customer's smartphone or tablet.
BE SMARTER,
JOIN THE SMARTFAMILY.
With forward-looking technologies:
Preserve the value of your investment
INCREASE SYSTEM AVAILABILITY
Optimize internal processes
and workflows
Boost the productivity
of your plant
Expand your
employee's knowledge
YOUR CONTACT
FOR SMARTFAMILY
Have we piqued your interest? Please contact us—we’d be happy to explain the benefits that SmartFamily’s services offer you.
PHONE NUMBER EMAIL ADDRESS
WE PUT
CONCRETE
INTO SHAPE.
HESS GROUP
Freier-Grund-Straße 123
D-57299 Burbach-Wahlbach
SERVICE CONTACT
Whether for inquiries for inspections and maintenance, for individual plant optimizations or extensions, or spare and wear parts
SERVICE SUPPORT
Our service is at your disposal for all questions
For spare parts request please contact: +49 2736 497 6690
For hotline support +49 2736 497 6247
